Privacy Policy

This Privacy Policy explains how Filtrs.co (“Filtrs.co”, “we”, “us”) collects, uses and protects personal information when you use our website at filtrs.co, the web app at app.filtrs.co, our Discord bot and our Chrome extension (together, the “Service”).

Information we collect

Account information

You sign in with Discord. We receive your Discord user ID, username and avatar. We never see or store your Discord password.

Settings and usage

We store the settings you choose, such as your location, currency and marketplace sources, and records of how you use the Service, including searches, research requests, watches, messages to the assistant, tasks and token usage.

Portfolio information

If you log purchases and sales, we store the details you enter, such as item names, prices, fees, sources, links and photos.

Chrome extension

When you pair the extension, we store a pairing token and records of the actions it performs for you, such as offers, bids and listings. The extension works inside your own logged-in browser session. We never receive or store your marketplace usernames or passwords.

Billing

Payments are processed by Stripe. We store your subscription status and a Stripe customer reference. We do not receive or store your full card details.

Website, News and contact

If you unlock a News article, we store your email address, the consent you gave and the time you gave it. If you contact us, we receive the details you submit. Our website may use cookies and similar technologies for essential functions and, with your consent, analytics.

How we use your information

• To provide, operate and secure the Service, including search results, margin estimates, alerts and automation you enable.
• To manage your subscription, token balance and billing.
• To respond to support requests and communicate about your account.
• To send News and product updates where you have agreed to receive them. You can unsubscribe at any time.
• To detect and prevent fraud, abuse and security incidents, and to meet legal obligations.
• To understand how the Service is used so we can improve it.

AI processing

The assistant and research features use artificial intelligence models provided by Anthropic to process your requests. The content of those requests is sent to Anthropic for processing on our behalf.

Who we share information with

We share information only with service providers who help us run the Service, and only as needed for that purpose. They include Discord (sign-in and the bot), Stripe (payments), Anthropic (AI processing), marketplace data providers (which receive search terms, not your identity), shipping-estimate providers (which may receive a postcode), our hosting providers, and Framer (our website, forms and analytics). We do not sell your personal information.

Overseas disclosure

Some of these providers store or process information outside Australia, including in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with Australian privacy law.

Retention and security

We keep personal information for as long as your account is active and as needed to provide the Service, meet legal and accounting obligations and resolve disputes. We use reasonable technical and organisational measures to protect it, including encryption in transit and restricted access.

Your choices and rights

You can ask to access or correct the personal information we hold about you, or ask us to delete your account and associated data, by contacting us. You can unsubscribe from marketing emails at any time. Depending on where you live, you may have additional rights under local law.

If you have a concern about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Children

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will let you know through the Service or by email.

Contact us

For privacy questions or requests, contact us through the contact page at filtrs.co/contact.